Terms of Use

Effective date: 16 October 2026

Last updated: 30 October 2026

This version replaces the version of 22 July 2026. You can ask us for a copy of an earlier version at support@planroam.com.

The short version

This summary helps you find your way. The full Terms below are what apply.

Who we are. Plan Roam is a social, AI-assisted travel planning service. It is operated from Türkiye by an independent developer. You can reach us at support@planroam.com.
Age. You must be 18 or older to use Plan Roam, with or without an account.
Your content stays yours. You give us a licence to store, show, translate and check your content so that Plan Roam works. We respect the visibility you choose.
Be respectful and stay safe. We do not tolerate illegal or abusive content or behaviour. Think carefully before you share your live location or meet people you know only from the app.
Moderation. Automated tools (including AI models) and people check content. They may limit where content appears, remove it, or suspend accounts. You can report content and ask us to review our decisions.
AI can be wrong. AI plans, stops, translations and images are created automatically. Always check important details yourself before you travel.
Purchases. Plan Roam Pro and credit packs are bought through the Apple App Store or Google Play. Subscriptions renew automatically until you cancel in your store account. Deleting the app or your account does not cancel a subscription.
Deleting your account. You can delete your account at any time and have 30 days to change your mind. After that we delete your data, including plans you created, places, photos, comments and messages.
Your legal rights are protected. These Terms are governed by Turkish law. If you are a consumer, you keep the protection of the mandatory laws of the country where you live, and you can go to your local courts.

1. About these Terms

1.1 Who we are

Plan Roam (“Plan Roam”, “we”, “us”, “our”) is operated from Türkiye by an independent developer, the developer shown on the Plan Roam store listings. Contact: support@planroam.com.

1.2 What these Terms cover

These Terms of Use (“Terms”) are an agreement between you and Plan Roam. They cover:

the Plan Roam apps for iOS and Android, including older app versions that are still in use;
the website planroam.com, and links to Plan Roam content that open in the app; and
the related online services (together, the “Service”).

Some features differ between app versions. Where it matters, these Terms say so: “older app versions (1.4.x)” or “app version 1.5.0 and later”.

1.3 Accepting these Terms

You accept these Terms when you create an account, or when you use the Service without an account. If you do not agree, please do not use the Service.

If you already used Plan Roam before 16 October 2026: we will tell you about this update in the app or by e-mail. Changes that are less favourable to you apply 30 days after we tell you. Changes that only correct facts, that the law requires, or that are in your favour apply from the date above. If you do not agree, you can delete your account before the changes apply to you (see Section 18). If you never accepted an earlier version of these Terms, these Terms apply to you once you accept them.

1.4 Other documents

Our Privacy Policy explains how we handle personal data. It is information for you; it is not part of what you agree to.
Our community guidelines are in Section 7.
If you got the app from the Apple App Store, Annex A also applies.
The terms of the app store you use (Apple or Google) apply to your download and your purchases.

1.5 Words we use

“Content” means anything you or other users add to the Service: for example profile details, plans, stops, notes, places, photos, comments, likes and messages.
“Connections” are the users you have connected with in Plan Roam.
“Consumer” means a person who uses the Service mainly for purposes outside their trade, business or profession.

2. Who can use Plan Roam

You must be at least 18 years old to create an account or to use Plan Roam, including browsing without an account.
By creating an account, you confirm that you are 18 or older.
We may ask you to confirm your age. If we learn that an account belongs to someone under 18, we close it.
Plan Roam is for your personal, non-commercial use.
You may not use Plan Roam if the law forbids you to, including sanctions laws (see Section 22).

Parental controls. Plan Roam is for adults. Parental-control tools (such as device controls and filtering services) are commercially available and may help limit minors’ access to online services.

3. Your account

Accurate information. Give accurate information when you sign up and keep it up to date.
One person. An account is for one person. Do not share it, sell it or transfer it.
Keep it secure. Keep your password and devices secure. Tell us at support@planroam.com if you think someone else has used your account. You are responsible for what happens in your account, unless it was caused by us or by someone you could not reasonably have stopped.
Sign-in options. You can sign up with an e-mail address, with Google Sign-In or, in the iOS app, with Sign in with Apple. Apple’s and Google’s own terms apply to their sign-in services.
Security messages. We may send you service e-mails, for example verification codes or a notice when your account is used on a new device.
Limits that prevent abuse. We may limit the number of accounts that can be created on one device, and how often. After an account is deleted, we keep one-way codes of its device identifier and e-mail address for 12 months to apply these limits, as our Privacy Policy explains.
Deleting your account. You can delete your account at any time (see Section 18).

4. Browsing without an account

In app version 1.5.0 and later you can browse some public parts of Plan Roam without an account (as a “guest”). For example, you can view public places, public plans and public profiles, and search.

These Terms, including the age limit of 18, also apply when you browse as a guest.
To create content, chat, connect with people, use AI features or buy anything, you need an account.

5. Licence to use the apps

5.1 Your licence

Plan Roam gives you a personal, non-exclusive, non-transferable, revocable licence to download and use the Plan Roam app on devices you own or control. The licence is for your own non-commercial use, in line with these Terms and the rules of the store you got the app from. Those rules are the Apple Media Services Terms and Conditions (including their Usage Rules) or the Google Play Terms of Service. These Terms also cover updates to the app.

5.2 What you may not do with the app

You may not:

copy, modify, reverse-engineer, decompile or create derivative works of the app, except as far as applicable law allows despite this restriction;
rent, sell, redistribute or sublicense the app, or make it available over a network for use by several devices at once;
remove or change any copyright or other notices in the app.

5.3 App stores

Apple App Store. If you got the app from the App Store, the additional terms in Annex A apply. Apple’s Licensed Application End User License Agreement also applies to your licence to the iOS app software, as described in Annex A item 11.
Google Play. If you got the app from Google Play, the Google Play Terms of Service also apply to your download and to your purchases. Google is not a party to these Terms and is not responsible for the app.

6. Your content

6.1 You own your content

You keep ownership of the content you create and share. You are responsible for it.

6.2 The licence you give us

To run the Service, you give Plan Roam a worldwide, non-exclusive, royalty-free licence to use your content as follows:

to host, store and copy it;
to translate it into other languages, including automatically with AI if you have allowed AI features;
to adapt it for display, for example by resizing or re-encoding photos;
to show and share it within Plan Roam and through share links, to the audience you choose with your visibility settings;
to show your public content in Plan Roam’s own features and pages that present the Service, for example featured plans or shared links to public content; and
to check it for safety and compliance with these Terms, including with automated tools and with service providers who act for us.

We may let our service providers do these things for us, only to run the Service. We will not use your content in advertising outside Plan Roam without asking you first.

For users in Türkiye, this licence covers, for the purposes and within the limits above, the economic rights of adaptation (işleme), reproduction (çoğaltma), distribution (yayma), performance (temsil) and communication to the public (umuma iletim) under Articles 21 to 25 of Turkish Law No. 5846 on Intellectual and Artistic Works. It is a non-exclusive licence (basit ruhsat).

6.3 When the licence ends

The licence ends when you delete the content, or when your account is permanently deleted, 30 days after you delete it. When your account is permanently deleted, we delete your content (see our Privacy Policy). The licence continues only for:

stops you added to other people’s plans, which stay in those plans without any information about who added them;
copies in our encrypted backups, until they expire; and
content that the law requires us to keep, or that we need for a legal claim that has already been made, only for that purpose and for as long as necessary.

Our Privacy Policy explains what we delete and the little we keep after deletion.

6.4 Your promises about your content

You confirm that you have the rights needed to share your content, and that sharing it does not break the law or these Terms. Do not share photos or information about other people without their permission.

6.5 Feedback

If you send us feedback or ideas, we may use them to improve Plan Roam, without any obligation to you. This does not give us any rights in your other content.

7. Community guidelines

We do not tolerate objectionable content or abusive users. These are our community guidelines.

You must not post, send or share content, or behave in a way, that:

is illegal, or promotes illegal activity;
is sexually explicit or pornographic;
involves the sexual exploitation or abuse of minors in any form;
threatens, harasses, bullies, stalks or intimidates anyone;
shares someone else’s location or personal information without their consent;
is hateful or discriminatory, or glorifies violence, terrorism or self-harm;
impersonates a person or organisation, or misleads people about who you are;
is spam, a scam, fake reviews or unauthorised advertising;
infringes someone’s intellectual property, privacy or other rights;
contains malware or harmful code.

Places and photos. A place should be a real location that is useful for travellers. Its photo should show the place. Do not add places or photos that expose private homes or identify other people without their consent.

Using the Service fairly. You must not:

access the Service by automated means (for example bots or scrapers), or collect other users’ data;
try to get unauthorised access to the Service, other accounts or our systems, or disrupt or overload them;
get around our limits, safety tools or moderation, for example by creating new accounts after a suspension;
misuse purchases, refunds, credits or offers;
use AI features against the rules in Section 13.

8.1 Plans and collaboration

You can create plans, invite people and accept or reject requests to join.
Plan creators can make other members co-hosts. The creator and co-hosts can add, edit, reorder and remove stops together in real time.
What you add to a shared plan is visible to its members and can be changed by its creator and co-hosts. It stays available to the other members if you leave the plan. If you delete your account, stops you added to other people’s plans stay there without your name, and plans you created are deleted, also for their other members, when your account is permanently deleted.

8.2 Places

You can add places with a title, description, photo and location.
Who can see a place depends on the visibility you choose and on our checks (see Section 9).
The creator of a place can see which users viewed it.
Most places are added by users. We do not check that a place added by a user is accurate, open, safe or legal to visit.
Some places are added by Plan Roam and marked “Plan Roam pick”. We write their titles and descriptions, partly with the help of AI, and we review them. Their photos may come from third parties and are used under those third parties’ licences (see Section 16). We do not guarantee that the text or photo of a Plan Roam pick is accurate or complete, or that the place is open, safe or legal to visit when you go there. Check important details yourself before you travel (see Section 8.6).

8.3 Chat

You can send messages to your connections and to members of your plans.
Messages are checked automatically for harmful content (see Section 9).
Messages you send stay in the other people’s chat history, also after you leave a chat. When your account is permanently deleted, your messages are removed, and the other people see “Deleted account”.

8.4 Connections and blocking

You can connect with other users and remove connections at any time.
You can block a user from their profile. Blocking ends your connection, which also stops direct messages between you. A blocked user cannot see your live location.

Live location sharing is off until you turn it on. You choose who can see you on the map:

Private: no one;
Connections: your connections;
Public: everyone using Plan Roam who views the map, except users you blocked.

You can also share your live location with the members of a plan. “Public” lets strangers see where you are. Only share your location with people you trust. Never share someone else’s location without their consent. Our Privacy Policy explains how live location works.

8.6 Meeting people and travelling safely

You are responsible for your own decisions when you meet people you know from Plan Roam, and when you travel.
We do not run background or identity checks on users. The Pro badge (a check mark called “Verified” in the app) shows an active Pro subscription; it does not mean that we have verified anyone’s identity.
Before you travel, check information that matters for your safety and your plans yourself: for example opening hours, prices, entry rules, visa and health requirements, local laws, weather and official travel advice.
We are not responsible for the conduct of other users, or for places and services run by third parties, except where we are responsible under these Terms or the law.

9. How we moderate content

To keep Plan Roam safe and within these Terms, we use automated tools, including AI models, and human review. They check text, images and places, and we act on reports from users.

Automatic checks. Text and images may be checked automatically when you post or send them. This includes profile details, plans, places, comments and chat messages. Content that appears to break our rules may not be posted, or may be shown only to you.
Where content appears. Automated tools and human review may limit where content appears: for example only to you, only to you and your connections, or not in public areas such as the public map and search.
Other measures. We may remove content, restrict features, or suspend or close an account.
Reports. Content that several users report may be hidden while we review it.
Automatic suspensions. Repeated violations lead to an automatic suspension of the account: after 3 blocked images in total, or after 20 blocked texts within 30 days. You can ask a person to review it (Section 11). Our Privacy Policy explains these automated decisions.
How we decide. We apply these rules carefully, objectively and proportionately, with due regard to the rights and interests of everyone involved, including freedom of expression.

We are not obliged to check all content before it appears. We do not promise that every item that breaks these rules will be found.

10. Reporting content and legal notices

10.1 Reporting in the app

You can report a profile, plan, place, comment or message with Report in the app.

10.2 Reporting illegal content (anyone, with or without an account)

Anyone can tell us about content they believe is illegal by e-mail to support@planroam.com. Please include:

why you believe the content is illegal;
the link or the exact location of the content in the app;
your name and e-mail address (not needed for reports of child sexual abuse material); and
a statement that you believe, in good faith, that your report is accurate and complete.

We confirm that we received your report. We decide in a timely, careful and objective way, and we may use automated tools to help. We tell you what we decided, whether automated tools were used to decide, and how you can contest the decision (for example by asking us to review it, or through a court).

10.3 Personality rights (Türkiye)

Anyone, with or without an account, who believes that content on Plan Roam violates their personality rights can ask us to remove it by writing to support@planroam.com, with the link or location of the content and the reason. We reply to these applications within 24 hours, as Article 9 of Turkish Law No. 5651 requires. You can also apply directly to a criminal judgeship of peace (sulh ceza hâkimliği).

If an intimate image of you (real, or created or changed with AI) has been published on Plan Roam without your consent, you, or a person authorised to act for you, can ask us to remove it. Use Report in the app, or e-mail support@planroam.com with the subject “Intimate image removal”. Your request must include:

your physical or electronic signature (typing your full name is enough);
the link to the image or where it is in the app, with enough information for us to find it;
a short statement that you believe in good faith that the image was published without your consent, with any information that helps us; and
how we can contact you.

We remove the image, and make reasonable efforts to find and remove known identical copies, as soon as possible and within 48 hours of receiving a valid request.

10.5 Copyright

If you believe content on Plan Roam infringes your copyright, send a notice to Copyright Agent, Plan Roam, support@planroam.com. Under the US Digital Millennium Copyright Act (17 U.S.C. §512(c)(3)), your notice must include:

your physical or electronic signature;
the copyrighted work you believe is infringed;
the content you believe infringes it, and where it is (a link or the location in the app);
your contact details (address, telephone number and e-mail);
a statement that you believe in good faith that the use is not authorised by the copyright owner, its agent or the law; and
a statement that the information in the notice is accurate and, under penalty of perjury, that you are the copyright owner or authorised to act for the owner.

If your content was removed after a copyright notice and you believe this was a mistake, you can send a counter-notice to the same address with the information the law requires. We close the accounts of repeat infringers. Copyright owners outside the United States can use the same address.

11. If we restrict your content or account

If we remove or limit your content, or restrict, suspend or close your account, you can:

ask us why and ask a person to review the decision, by writing to support@planroam.com; you can also give us your point of view;
use any complaint or out-of-court route that the law of your country gives you; and
go to court.

We will reply as soon as we can, and within the time limits the law sets. If we find that we made a mistake, we reverse the decision.

12. Points of contact

Our single point of contact for users, and for authorities, the European Commission and the European Board for Digital Services, is support@planroam.com. You can write to us in English or Turkish.

13. AI features

13.1 What uses AI

Some features use artificial intelligence (AI) provided by other companies:

creating a travel plan from your description (AI plans);
suggesting stops for a plan (AI stops);
automatic translation of place titles and descriptions (of users who allowed AI features), and of some notifications;
AI-generated cover images for plans; and
the titles and descriptions of Plan Roam picks (Section 8.2), which we write and translate partly with the help of AI and then review.

In app version 1.5.0 and later, the app asks for your permission before your first AI request. You can withdraw it at any time in Settings → AI features. Our Privacy Policy explains which AI providers we use, what data they receive and what happens if you do not allow AI features.

13.2 AI output may be wrong

AI output is created automatically. It may be inaccurate, incomplete or out of date, and it may suggest places that are closed, unsuitable or do not exist.
In our records, plans and stops created with AI are marked as AI-generated. AI cover images and automatic translations are also created by AI, even where the app does not label them.
Always check important details yourself before you travel: for example opening hours, prices, safety, accessibility, entry and visa rules, and local laws.
Do not rely on AI output for decisions about your health or safety, or in an emergency.

13.3 Using AI features responsibly

Do not use AI features to create illegal, harmful, sexual, hateful or misleading content, or content that breaks our community guidelines (Section 7).
Please do not include personal information about yourself or other people in your AI requests.
If an AI result is offensive or harmful, tell us at support@planroam.com.
We may limit or suspend access to AI features if they are misused.

14. Plan Roam Pro, offers and purchases

14.1 What you can buy

Plan Roam Pro is an auto-renewing subscription, offered weekly, monthly or yearly.
Credit packs are one-time purchases of AI credits (see Section 15).
Before you buy, the app shows the price, the billing period and what is included, such as the AI credits added with the subscription. Pro adds AI credits during each paid billing period. With a weekly or monthly subscription, they are added once per billing period. With a yearly subscription, which is billed once a year, they are added every month of the paid year, and any bonus shown at purchase is added once a year.

Older app versions. The subscription screen of older app versions (1.4.x) may describe Pro differently from this Section, for example by listing a route-optimisation feature. This Section describes what Pro includes. If you bought Pro on the basis of a different description, contact support@planroam.com.

14.2 How you pay

You buy through the Apple App Store (iOS) or Google Play (Android). The store handles payment, billing, renewals, cancellations and refunds under its own terms. Payment is charged to your Apple Account or Google account when you confirm the purchase, or, if you start a free trial, when the trial ends. We never see your card details. Paid features are not available in Russia.

14.3 Automatic renewal

A subscription renews automatically for the same period, at the then-current price, until you cancel.

App Store: turn off auto-renewal at least 24 hours before the end of the current period. Your account is charged for the renewal within the 24 hours before the period ends.
Google Play: the subscription renews at the end of each period until you cancel.

14.4 Free trials, introductory and welcome offers

We may offer free trials, introductory prices or limited-time offers, for example a welcome offer shown after you create an account. Their terms are shown before you buy. When the offer ends, the subscription continues at the regular price shown at purchase, unless you cancel before the offer ends (on the App Store, at least 24 hours before). Any unused part of a free trial ends when you buy a subscription, where applicable.

14.5 How to cancel

You can cancel at any time in your store account:

iPhone or iPad: Settings → your name → Subscriptions.
Android: Google Play Store → your profile → Payments & subscriptions → Subscriptions.

In app version 1.5.0 and later you can also open them from Plan Roam: Settings → Subscription → Manage. Cancelling stops future renewals. You keep Pro until the end of the period you have paid for. We do not refund the unused part of a subscription period after you cancel, unless the store’s refund policy or the law provides otherwise (for example your right of withdrawal in Section 14.8). This does not affect any right that the law of your country gives you to end a subscription early and to get a refund for the unused part.

Deleting the app or your Plan Roam account does not cancel your subscription.

14.6 Price changes

Price changes follow the store’s rules. You will be told in advance. Where the store or the law requires it, you will be asked to agree to the new price. If you do not agree, the subscription will not renew at the new price, and you can cancel before the new price applies.

14.7 Refunds

Refunds are handled by Apple or Google under their refund policies (Apple: reportaproblem.apple.com; Google Play: your Google Play order history). If a purchase is refunded, we may remove the subscription benefits and credits it gave you (see Section 15). This does not affect your rights under mandatory consumer law. If you believe you are entitled to a refund that the store has not given you, contact support@planroam.com.

14.8 Your right of withdrawal

Consumers in the EU and the UK. You have a legal right to withdraw from a purchase within 14 days without giving a reason. Because you buy through Apple or Google, you use the store’s process to withdraw.

For digital content that is supplied at once, such as credit packs, the right ends when supply begins, but only if you expressly asked for immediate supply and acknowledged, before buying, that you would lose the right, and the store confirmed this to you. If that did not happen, you can still withdraw within the 14 days.
For a subscription that you asked to start within the 14 days, you can still withdraw within the 14 days. You may have to pay for the part of the service already provided.
For Plan Roam Pro, the AI credits included with the subscription are part of the subscription. If you withdraw from the subscription, the included credits you have not used are removed, and you pay only for the part of the subscription you used, as the law allows.

To withdraw, use the store’s process (App Store: reportaproblem.apple.com; Google Play: your order history), or tell us at support@planroam.com and we will help.

Consumers in Türkiye. Under the Turkish Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği), the right of withdrawal does not apply to intangible goods delivered instantly or services performed instantly in electronic form, nor to services that start, with your approval, before the withdrawal period ends. The AI credits of a credit pack, and the AI credits that Pro adds at purchase, are delivered to your account immediately after the purchase is confirmed. With a yearly subscription, the further AI credits are added every month of the paid year (see Section 14.1). Pro starts immediately after the purchase is confirmed. We tell you this in these Terms before you buy, and by confirming a purchase you ask us to start immediately. This does not affect your rights if a service is defective (ayıplı hizmet), your other statutory rights, or the store’s refund policy. If a Turkish court or authority finds that the right of withdrawal applies to a purchase, you can use it by writing to support@planroam.com, and we will help you get the refund through the store.

Consumers elsewhere. You have the cancellation and refund rights that the law of the country where you live gives you, in addition to the store’s policy.

14.9 The Pro badge

Pro members get a badge on their profile that other users can see: a check mark next to their name, called “Verified” in the app. It shows an active Pro subscription. It does not mean that we have verified anyone’s identity.

15. AI credits

What credits are. AI credits let you use AI features. The app shows how many credits a feature uses before you confirm. At the moment, an AI plan uses 10 credits and an AI stop uses 5 credits.
How you get credits. Credits come with Pro, in credit packs you buy, and sometimes as free welcome or promotional credits. Where we offer welcome credits, they are limited to one account per device.
No expiry. Credits do not expire while your account exists.
No cash value. Credits are a licence to use AI features. They are not money. They have no cash value and cannot be transferred, sold or exchanged.
Failed requests. If an AI request fails, the credits are returned to your balance automatically.
Store refunds. If Apple or Google refunds a purchase, we may remove the credits it gave you. If you have already used them, your balance can become negative. AI features are then paused until you have enough credits again.
Deleting your account. Remaining credits are lost when your account is permanently deleted, 30 days after you delete it, unless the law of your country gives you a right to a refund of unused paid credits. Your credit history is deleted at the same time. Before you delete your account, you can contact support@planroam.com about unused paid credits.
Account closure. If we close your account because of a serious breach of these Terms, unused free credits (for example welcome or promotional credits) are lost. For unused credits you paid for, you keep any refund right that the law of your country gives you; write to support@planroam.com.
Your rights. We do not refund credits ourselves, except where the store’s refund policy or mandatory law provides otherwise. Your statutory rights are not affected.

16. Third-party services and maps

Google Maps. Plan Roam includes Google Maps features and content. Your use of them is subject to the current Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy.
Apple Maps. Plan Roam uses Apple Maps for maps and place information.
Photos of Plan Roam picks. Many photos of Plan Roam picks (Section 8.2) come from third parties, for example from Wikimedia Commons. We use them under the licences their authors have given, such as Creative Commons licences, or because they are in the public domain. Our Photo credits page lists the author, the licence and the source of each of these photos.
Other services. Sign-in with Apple or Google, the app stores and other third-party services are provided by those companies under their own terms. Map data, place information and route lines come from these services and may be incomplete or out of date.
Your own costs. You are responsible for complying with third-party terms that apply when you use the app, for example the terms of your mobile network or data plan, and for any data charges.

17. Changes to the Service

We may change the Service to improve it, for security reasons, or to follow the law or the requirements of our providers. These changes come at no extra cost to you.

If a change affects your access to or use of a paid feature more than in a minor way, we tell you by e-mail or in the app at least 30 days in advance, with the date and what changes. You can then end your subscription free of charge within 30 days of our notice or of the change, whichever is later. Where the law gives you a right to a refund for the unused part, you can ask the store for it and we will support your request. If the store does not refund you and the law requires us to, we refund you ourselves. This does not apply if we keep offering you the unchanged feature.

We may stop offering the Service. If we do, we will tell you at least 30 days in advance, unless that is not possible for reasons outside our control. We will then refund the value of credits you paid for and have not used, and the unused part of a subscription period you paid for, through the store where possible or directly.

18. Suspension, termination and deleting your account

18.1 Deleting your account

You can delete your account at any time:

App version 1.5.0 and later: Profile → Settings (gear) → Account → Delete account.
Older app versions (1.4.x): Profile → Settings (gear) → Account Settings → Delete Account.
Without the app: e-mail support@planroam.com from the e-mail address of your account, with the subject “Delete my account”.

Your account is hidden at once and you are signed out on all devices. It is permanently deleted after 30 days. If you sign in within those 30 days, your account is restored. This also applies to older app versions, although their screen says that deletion is permanent.

When your account is permanently deleted, we delete your data, including your plans, places, photos, comments and messages. Our Privacy Policy explains what is deleted and the little we keep after deletion.

Deleting your account does not cancel a subscription. Cancel it in your App Store or Google Play account settings (see Section 14.5).

18.2 When we may suspend or close an account

We may suspend or close an account, or restrict features, if:

you seriously or repeatedly break these Terms;
you commit fraud or misuse purchases, refunds or credits;
we need to protect other users, third parties or the Service from harm; or
the law requires it.

Except for automatic suspensions (Section 9) and serious cases, or where the law or safety prevents it, we will normally warn you first. You can ask us why and ask for a review (Section 11).

If we close your account without a valid reason, you keep all the remedies the law gives you.

Suspension or closure does not cancel a subscription you bought through the App Store or Google Play, so it may keep renewing. If your account is suspended or closed, cancel the subscription in your store account. If we suspended or closed your account by mistake or without a valid reason, we will restore it and help you get a refund from the store for the time you could not use Pro, or refund that part ourselves where the store cannot.

18.3 What continues after the end

Sections that by their nature should continue after these Terms end still apply. Examples are Sections 6.3, 19, 20, 21, 26 and 27.

19. Our responsibility for the Service

We provide the Service with reasonable care and skill.
Your statutory rights as a consumer are not affected. These include your rights if the Service is not as described or not fit for its purpose, and, in Türkiye, your rights for defective services (ayıplı hizmet).
We do not promise that the Service will always be available or free of errors.
We do not promise that content from users, information from third parties (such as maps and places) or AI output is accurate or complete.

20. Liability

Liability that is not limited. Nothing in these Terms limits or excludes our liability:

for death or personal injury caused by negligence;
for fraud;
for intentional or grossly negligent breaches;
under consumer guarantees (for example, under the Australian Consumer Law); or
for anything else that cannot be limited or excluded under the law that applies to you.

The following paragraph (“Other loss”) does not apply to consumers in Québec.

Other loss. Otherwise, we are liable only for loss that is a foreseeable result of our breach of these Terms or of our negligence. Loss is foreseeable if it was obvious that it would happen, or if both you and we knew it might happen when you started to use the Service. We are not liable for loss that was not foreseeable. Plan Roam is for personal use, so we are not liable for business losses, such as loss of profit or business opportunity.

Users in Germany. If you live in Germany, we are liable without limit for intent and gross negligence. For slight negligence, we are liable only if we breach an essential contractual obligation (an obligation that makes the proper performance of the contract possible and on which you may regularly rely), and only up to the typical damage that was foreseeable when the contract was made.

Users in Türkiye. Our liability for intent or gross negligence, for harm to life, body or health, and in other cases where the law does not allow a limit, is not limited.

Events outside our control. We are not responsible for delays or failures caused by events outside our reasonable control, such as failures of internet or provider networks, natural disasters or official orders, if we could not have avoided them with reasonable care. Your statutory rights are not affected.

21. Your responsibility for your own breaches

If you break these Terms or the law when you use the Service, and someone makes a claim against us because of it, you are responsible for the resulting loss and reasonable costs:

only if and to the extent that you are at fault; and
only as far as the law that applies to you allows.

This does not cover loss that we caused. We will tell you about such a claim promptly and give you the chance to comment before we settle it.

22. Sanctions and export

You may not use the Service if you are subject to sanctions of Türkiye, the United Nations, the European Union, the United Kingdom or the United States that prohibit it, or if you are in a country or region where such sanctions prohibit it. Paid features are not available in Russia.

23. Intellectual property

The Plan Roam name and logo, the design of the apps and the website, and our software belong to Plan Roam or its licensors. You may not use them without our permission, except as these Terms allow. Third-party services, maps and AI models belong to their providers. Content from other users belongs to them. Photos that we use under a licence, such as the photos of Plan Roam picks, belong to their authors or other rights holders, and their own licences apply to them (see our Photo credits page).

24. Privacy

How we use personal data is explained in our Privacy Policy.

25. Changes to these Terms

We may update these Terms only for one of these reasons: (a) a change in the law or a decision of a court or authority; (b) new features or changes to the Service under Section 17; (c) safety or security; (d) requirements of Apple, Google or another provider we need to run the Service; (e) to make the Terms clearer, without changing their meaning. We will not change the price of something you have already paid for, or the main features of a subscription during a period you have paid for, through a change to these Terms.
We tell you about important changes at least 30 days before they apply, in the app or by e-mail. The notice shows the changed text, or a link to it, and explains what changes for you. If a change affects the main things you get from Plan Roam, we will ask you to accept it. If you do not accept it, you can end your use of Plan Roam and delete your account free of charge.
If you do not agree with a change, you can stop using Plan Roam and delete your account before the change applies. You pay nothing extra for this.
Changes do not affect paid periods you have already bought.
Changes that the law requires, that are urgently needed for safety, or that are in your favour may apply sooner.
The date at the top shows the current version. You can ask us for earlier versions at support@planroam.com.

Consumers in Québec. The elements of these Terms that we may change are: the features of the Service and how they work (Sections 4, 8, 13 and 17), the community and moderation rules (Sections 7 and 9 to 11), the rules for credits, subscriptions and offers (Sections 14 and 15, subject to the store’s rules), and provisions that must change because of the law or our providers’ requirements. We send you a written notice, by e-mail or in the app, at least 30 and at most 90 days before a change applies. The notice sets out the new clause alone, or next to the old clause, the date the change applies, and your right to refuse the change and to cancel these Terms without cost or penalty.

26. Governing law and disputes

These Terms are governed by the laws of the Republic of Türkiye. Where the law allows a choice of court, the courts and enforcement offices of İstanbul (Çağlayan) have jurisdiction. This also applies to the licence for the iOS app (see Annex A item 11). However:

(a) Consumers resident in Türkiye can apply, within the monetary limits, to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) of their place of residence or of the place of the transaction. Above those limits, and after mandatory mediation, they can apply to the Consumer Courts (Tüketici Mahkemesi) of their place of residence or of the place of the transaction. We can bring proceedings against a consumer resident in Türkiye only before the courts and enforcement offices that the law makes competent, and not on the basis of the İstanbul clause above. Nothing in these Terms limits these rights.
(b) Consumers in other countries. If you are a consumer living in the EU, the UK or any other country (or in a US state or a Canadian province, including Québec), you keep the protection of the mandatory laws of the place where you live. This choice of Turkish law does not take that protection away. You can bring proceedings in the courts of the place where you live, and we can bring proceedings against you only there.
(c) The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.

If you have a problem, please contact us first at support@planroam.com. We will try to solve it. This does not stop you from using any of the routes above.

27. Language

These Terms are published in English and in other languages.

If you live in Türkiye, the Turkish version applies to you.
If the law of the country where you live requires that the version in your language applies, that version applies.
Otherwise, the English version applies.

If the versions differ, they will never be interpreted to your disadvantage as a consumer.

28. General

Transfer. We may transfer this agreement to a person or company that takes over the Service, as long as your rights under these Terms are not reduced. We will tell you. If you do not agree, you can delete your account. You may not transfer your rights under these Terms.
Invalid clauses. If a court finds part of these Terms invalid, the rest stays in force.
No waiver. If we do not enforce a right at once, we can still enforce it later.

29. Contact

For questions about these Terms, and for complaints or claims about the Service:

support@planroam.com

Annex A — Additional terms for the Apple App Store

These terms apply if you downloaded the Plan Roam app from the Apple App Store.

Acknowledgement. These Terms are concluded between you and Plan Roam only, and not with Apple Inc. (“Apple”). Plan Roam, not Apple, is solely responsible for the app and its content.
Scope of licence. Your licence is limited to a non-transferable licence to use the app on any Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions. The app may also be accessed and used by other accounts associated with you through Family Sharing or volume purchasing.
Maintenance and support. Plan Roam is solely responsible for providing any maintenance and support for the app, as set out in these Terms or as required by applicable law. Apple has no obligation whatsoever to provide any maintenance and support for the app.
Warranty. Plan Roam is solely responsible for any product warranties, whether express or implied by law, to the extent they are not effectively disclaimed. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) of the app to you. To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the app. Any other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to a warranty are Plan Roam’s responsibility, subject to these Terms and applicable law.
Product claims. Plan Roam, not Apple, is responsible for addressing any claims by you or any third party relating to the app or your possession or use of it, including (i) product liability claims; (ii) any claim that the app fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy or similar legislation. Nothing in these Terms limits Plan Roam’s liability to you beyond what applicable law permits.
Intellectual property claims. If a third party claims that the app, or your possession and use of it, infringes that third party’s intellectual property rights, Plan Roam, not Apple, is solely responsible for the investigation, defence, settlement and discharge of that claim.
Legal compliance. You represent and warrant that (i) you are not located in a country or region that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country or region; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
Contact. Questions, complaints or claims about the app: Plan Roam, support@planroam.com.
Third-party terms. You must comply with applicable third-party terms when you use the app, for example the terms of your mobile network or data plan.
Third-party beneficiary. You and Plan Roam acknowledge and agree that Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and that, once you accept these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.
Apple’s standard licence agreement. Apple’s Licensed Application End User License Agreement also applies to your licence to use the iOS app software. These Terms govern your Plan Roam account and the Service, including content, credits, subscription benefits and community guidelines. Where Apple’s agreement and these Terms differ, the provision that is more favourable to you applies. We do not rely on any part of Apple’s agreement that gives you fewer rights than these Terms. In particular, Sections 19 (our responsibility for the Service), 20 (liability) and 26 (governing law and disputes) apply instead of the warranty disclaimer, the limitation of liability and the governing-law and jurisdiction clause of Apple’s agreement, as far as the law allows. This does not affect any rights that Apple has under its agreement.